How SendREi collects, uses, and protects information.
Last updated: June 14, 2026
This Privacy Policy explains how SendREi ("SendREi", "we", "us") — operator of the SendREi.ai platform (the "Service") and operated by SendREi LLC, a Florida limited liability company — collects, uses, and shares information. By using the Service, you agree to this Policy.
1. Two kinds of data
- Account data — information about you, our customer (the account holder). We are the controller of this data.
- Customer Data — the contacts, phone numbers, addresses, and message content you upload or create to run your own outreach. We process this on your behalf and under your instructions as a service provider; you are responsible for it and for having the right to use it.
2. Information we collect
- Account & profile: name, email, organization, login credentials, role.
- Billing: plan, subscription status, and payment details — payment card data is collected and stored by our processor, Stripe; we do not store full card numbers.
- Customer Data you upload: contact names, phone numbers, property addresses, lead details, and the SMS/MMS conversations you send and receive.
- Usage & device data: log data, IP address, browser type, pages viewed, and actions taken in the Service.
- Cookies: we use essential cookies to keep you logged in and operate the Service.
3. How we use information
- To provide, secure, maintain, and improve the Service.
- To send messages and generate AI-assisted replies that you direct through the Service.
- To process payments, prevent fraud, and enforce our Terms.
- To provide support and to send you account, security, and product-update communications.
- To comply with legal obligations and carrier/messaging requirements.
4. How we share information
We do not sell your personal information. We share information only with service providers who help us run the Service, and only as needed:
- Twilio — to deliver and receive your text messages.
- Anthropic — to generate AI-assisted message drafts and qualification.
- Stripe — to process payments.
- Resend — to send account and notification emails.
- Our hosting provider — to securely host the application and database.
We may also disclose information to comply with law, enforce our agreements, protect rights and safety, or in connection with a business transfer (such as a merger or acquisition).
5. Text messaging & consent
SendREi is a tool you use to message your own contacts. You are responsible for obtaining any consent required to message recipients and for honoring opt-out (STOP) requests, as described in our Terms of Service. Consent obtained through your use of the Service is not shared with third parties for their own marketing.
6. Data retention
We keep account and Customer Data for as long as your account is active and as needed to provide the Service. After account closure, we delete or de-identify data within a reasonable period, except where we must retain it to comply with law, resolve disputes, or enforce our agreements. You may request an export of your Customer Data before deletion.
7. Security
We protect data with industry-standard safeguards, including encryption in transit and at rest, access controls, and reputable infrastructure providers. No method of transmission or storage is 100% secure, but we work to protect your information and to notify you of material incidents as required by law.
8. Your choices & rights
- You can access and update your account information in the Service.
- You can unsubscribe from our product-update emails at any time (account/security emails are required).
- Depending on where you live, you may have rights to access, correct, delete, or port your personal data. To exercise them, contact us. For Customer Data, requests from a recipient are generally directed to the customer who controls that data.
9. Children
The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children.
10. Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will provide notice (for example, by email or in-app). Your continued use of the Service after changes take effect means you accept the updated Policy.
11. Contact
Questions or requests? Contact us at support@sendrei.ai (SendREi LLC, 844 N Tyndall Pkwy, Suite 220, Panama City, FL 32404).
